To provide the best customer satisfaction, we provide the following solutions. Feel free to contact us if you have any questions regarding the Refund Policy by emailing us at firstname.lastname@example.org
Food Order Errors
If you have received a tiffin meal that is different from what you order, we sincerely apologize. Please call us as soon as you notice that there was an error in your order.
For credit card payments, we will issue a cancel payment on the order with an error and recharge the corrected amount. For cash or Interac payments, you will be asked to pay the difference of the balance if your new order has a greater value than the tiffin meal received in error. In the same way, you will receive the difference of the balance back as credit for the new order if less than the tiffin received in error. In some cases, we may offer you a store credit.
Refunds, Complimentary tiffin, discounts are available upon request for orders in which the food is wrong, omitted and other similar circumstances. Refunds are not typically provided for food that a guest simply does not like. If 25% or more of the food has been consumed or removed, we cannot issue any discount or refunds. If the food has been discarded, repackaged or tampered with then we cannot verify its origin or issue and cannot issue any discount or refunds
Cancelling or Skip Delivery
There will be a no-refund if you are cancelling your monthly subscription plan after one week. A standard $10 cancellation fee will be charged if you want to discontinue the tiffin subscription plan within the 1st week of your subscription. The refund processing time is 5-7 business days. You may choose to skip or postpone your delivery on a future date, with a prior notice of at least 24 hours. We cannot cancel if your order date is same day or on the delivery route. If the driver made a reasonable effort to contact you after arriving at your requested location, you may not be eligible for a refund.
Stolen Food Package
We do not take responsibility or refund or compensate if we have proof of delivery, the driver has followed your delivery instructions and then it is stolen, or someone else picked up. You will need to make necessary arrangements for delivery. To complete your refund, we require a proof of purchase.
Contact us at email@example.com or ph: +1-647-299-4653 for questions related to refunds....Contact Us